Last Updated: 2026
1. Introduction
UrbanVend (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.
2. Data Controller
UrbanVend is the data controller responsible for your personal data.
Contact Details:
Email: info@urbanvend.uk
Website: urbanvend.uk
3. Personal Data We Collect
We may collect and process the following categories of personal data:
a. Identity Data
- Full name
b. Contact Data
- Email address
- Phone number
- Business name
- Location/address
c. Technical Data
- IP address
- Browser type and version
- Time zone setting
- Device and platform information
d. Usage Data
- Information about how you use our website and services
e. Communication Data
- Messages, enquiries, and correspondence
4. How We Collect Your Data
We collect data through:
- Direct interactions (forms, emails, phone calls)
- Automated technologies (cookies, analytics tools)
- Third-party services (e.g., website hosting or analytics providers)
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you opt in to marketing communications
- Contractual necessity – to provide requested services
- Legitimate interests – to operate and improve our business
- Legal obligation – to comply with applicable laws
6. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide customer support
- Arrange site surveys and deliver services
- Manage business relationships
- Improve our website, services, and user experience
- Send marketing communications (with consent)
- Ensure security and prevent fraud
7. Marketing Communications
You will only receive marketing communications if you have:
- Requested information from us, or
- Opted in to receive updates
You can opt out at any time by contacting us or using the unsubscribe link in emails.
8. Data Sharing
We do not sell your personal data.
We may share your data with:
- Service providers (IT, hosting, analytics)
- Professional advisers (legal, accounting)
- Regulatory authorities where required
All third parties are required to respect the security of your data and process it lawfully.
9. International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard Contractual Clauses (SCCs)
10. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil the purposes we collected it for
- Comply with legal, accounting, or reporting requirements
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Access controls
- Data encryption where applicable
12. Your Legal Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: info@urbanvend.uk
13. Cookies
Our website uses cookies to:
- Improve functionality
- Analyse traffic
- Enhance user experience
You can manage or disable cookies via your browser settings.
14. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns first.
15. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or practices.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
17. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
UrbanVend
Email: info@urbanvend.uk
Website: urbanvend.uk